Frequently Asked Questions
Shop FAQ's
Are your shipping materials eco-friendly?
Brightly strives to use plastic-free or recyclable materials and the majority of our boxes come from an FSC certified supplier. Our tape is cornstarch-based, vegan, and cruelty-free, and our stickers are made with 100% recycled paper that is 100% post-consumer waste. Some of the products we sell may contain minimal plastic components, such as a pump on a beauty item. In those cases, use handy guides like
this one that goes over how to recycle beauty items properly.
Where do you ship?
We currently ship to U.S. addresses including Alaska, Hawaii, and Puerto Rico. We do not ship internationally at this time, but would love to expand our international presence soon. We do charge a $30 flat rate shipping fee to ship to Alaska, Hawaii, and Puerto Rico.
What is your return policy?
Will you accept a return if my purchase is defective or damaged?
For any items that arrive damaged or defective, please contact us at shop@brightly.eco.
How do I find my tracking number?
Once your eco goodies ship, you’ll receive an email with your tracking number. That way, you can follow along every step of the way.
Is Brightly Climate Neutral Certified?
Yes, Brightly is Climate Neutral Certified! Because we’re committed to climate action, we offset our entire carbon footprint, from our operations to shipping to your door. As part of our reduction plan, we’re remaining a 100% remote company. The entire Brightly team is all about that #workfromhome life, which keeps our emissions to a minimum. (And, extra bonus, allows us to work alongside our pups!) For a more in-depth explanation of what being Climate Neutral Certified means,
How can I be sure the product I'm buying is sustainable?
Every product has been handpicked and vetted by the Brightly team to ensure it aligns with our values. Only sustainable and ethical items make the cut, all of which have been thoroughly tested for quality. You can find this information, as well as certifications and end-of-life instructions, on each product page.
How do I contact Customer Service?
Want to get in touch with the Brightly team? Send us an email at shop@brightly.eco. We’re happy to help answer any questions you have.
Do you have gift cards?
Yes, we do! After purchasing, you’ll receive a digital gift card in your email. Forward it to your preferred recipient, or print it out and gift it via snail mail or in person.
My gift card isn’t working—what do I do?
If your gift card isn’t working, contact us at shop@brightly.eco.
Shop FAQ
additional FAQ's
We asked them first, so you didn’t have to!
How do I submit an article?
Brightly welcomes article submissions and pitches about sustainability, eco-friendly living, conscious consumerism, and related topics. For more information, visit our
Submissions page
How can I listen to the podcast?
Can I intern for Brightly?
Of course! We welcome both editorial and podcast interns. To apply, send your resume and writing samples to editorial@brightly.eco.