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Frequently Asked Questions

Shop FAQ's

Are your shipping materials eco-friendly?

Brightly strives to use plastic-free or recyclable materials and the majority of our boxes come from an FSC certified supplier. Our tape is cornstarch-based, vegan, and cruelty-free, and our stickers are made with 100% recycled paper that is 100% post-consumer waste. Some of the products we sell may contain minimal plastic components, such as a pump on a beauty item. In those cases, use handy guides like 

this one that goes over how to recycle beauty items properly.

We currently ship to U.S. addresses including Alaska, Hawaii, and Puerto Rico. We do not ship internationally at this time, but would love to expand our international presence soon. We do charge a $30 flat rate shipping fee to ship to Alaska, Hawaii, and Puerto Rico.

Ready to audibly gasp? Returns account for 
 
5 billion pounds of landfill waste and 15 million tons of carbon emissions every year in the United States. That’s why we chose to make a no-return policy cool again: It’s one of the best things we can do for the planet.
Part of being a conscious consumer isn’t just looking into sustainable options—it’s thinking about purchases before you make them. When you’re only buying what you need and love, no returns are necessary. And if there’s something that doesn’t work out, consider these more 
For goods sold and shipped by Brightly, all sales are final. In the event of a manufacturer’s defect, we can assist with a refund. Please contact us at 
For goods not shipped by Brightly, you will need to contact the brand directly by visiting the brand’s website and reaching out via the appropriate channels. If you need help contacting them, please reach out to us at 
shop@brightly.eco and we can assist.

For any items that arrive damaged or defective, please contact us at shop@brightly.eco.

Once your eco goodies ship, you’ll receive an email with your tracking number. That way, you can follow along every step of the way.

Yes, Brightly is Climate Neutral Certified! Because we’re committed to climate action, we offset our entire carbon footprint, from our operations to shipping to your door. As part of our reduction plan, we’re remaining a 100% remote company. The entire Brightly team is all about that #workfromhome life, which keeps our emissions to a minimum. (And, extra bonus, allows us to work alongside our pups!) For a more in-depth explanation of what being Climate Neutral Certified means, 

 

click here.

Every product has been handpicked and vetted by the Brightly team to ensure it aligns with our values. Only sustainable and ethical items make the cut, all of which have been thoroughly tested for quality. You can find this information, as well as certifications and end-of-life instructions, on each product page.

Want to get in touch with the Brightly team? Send us an email at shop@brightly.eco. We’re happy to help answer any questions you have.

Yes, we do! After purchasing, you’ll receive a digital gift card in your email. Forward it to your preferred recipient, or print it out and gift it via snail mail or in person.

If your gift card isn’t working, contact us at shop@brightly.eco.

Shop FAQ

additional FAQ's

We asked them first, so you didn’t have to!

How do I submit an article?

Brightly welcomes article submissions and pitches about sustainability, eco-friendly living, conscious consumerism, and related topics. For more information, visit our 

Submissions page

You can listen to the Good Together podcast on 

AppleSpotify, or your preferred platform. You can also listen right on Brightly by visiting our Podcast page and selecting your episode of choice.

Of course! We welcome both editorial and podcast interns. To apply, send your resume and writing samples to editorial@brightly.eco.